Privacy Policy

Last Updated: November 30, 2022

This policy describes the information we collect, process & safeguard to offer world-class products and features from KidEx to our customers while safeguarding the data in a secure manner to respect & uphold users’ data privacy.

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Your Consent

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By accessing https://www.kid-ex.com/ or any of our digital products/apps (“our Website & App”) and using it on a continued basis, you expressly consent and confirm to KidEx Venture Private Limited (“KidEx”) collecting, maintaining, using, processing and disclosing your personal and other information in accordance with this Privacy Policy.

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Commitment

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KidEx intends to protect the privacy of its users (whether or not registered with KidEx) on its website & app and the privacy of their data provided to KidEx from time to time. The privacy of our Website & App users, whether you are our former or existing registered user or merely a visitor to our Website & App, is important to us and we are strongly committed to your right to privacy and to keeping your personal and other information secure. We encourage you to read our privacy statement to understand what types of personally identifiable information we collect and how we use this information. For the purpose of providing you with quality services, our Website & App collects preliminary personal information that allows us to identify you as a user and know more about your requirements. Some of our services may direct you to web domains of third parties. Information (if any) provided by you on such web domains may be dealt by them in the manner provided by the privacy statements of such third party web domains. This Privacy Policy only deals with your information shared with us (either as a registered user or a mere visitor) and we shall in no manner be liable/bound for protection of information (if any), which may be shared by you on such third party web domains. We encourage you to very carefully review the privacy policy of any third-party website you visit before using it and to be very cautious before you disclose your personal information on such websites.

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What type of information does KidEx collect from you?

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To provide KidEx products, we must process information about you. The types of information we collect depend on how you use our products. You can easily view your shared information and/or delete the information you have shared whenever you wish.

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• Personal info

Name, Email address, Address, Phone number and Other info

 

• Financial info

Purchase history within KidEx App

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• Messages

OTP SMS sent for login to KidEx App and in-app messages on KidEx App

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• Photos and videos

Photos and Videos uploaded to KidEx App

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• Files and docs

Files and docs uploaded to KidEx App

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• App activity

App interactions, In-app search history, Other user-generated content and Other actions within KidEx App

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• App info and performance

Crash logs, Diagnostics and Other app performance data of KidEx App

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• Device or other IDs

Device or other IDs for KidEx App​

 

Personal Information

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If you are a tutor, teacher, lecturer, instructor or coaching institution, KidEx requires you to register on our Website by providing some or all of: your name, email ID, personal phone number, password, location, gender, resume and your professional qualifications. The Website also allows you to share a photograph/video that may help better identify you and which you may share at your own discretion. If you are a prospective customer looking to get connected with Coach(es) and/or access any of KidEx’s features, our Website & App collects some or all of: your name, DOB, email ID, personal phone number, personal photo, select personal information (child’s name, child’s image, child’s school & class information, child’s DOB & gender, relation with child, child’s learning profile related inputs, family member’s name, phone number, email, gender), content created by you/your child & family, and location. Further, in order to consummate certain transactions, our Website & App may also require you to submit your credit/debit card and/or bank account details through a secure Third Party Payment Gateway provider. We may collect your bank details in certain circumstances, where money needs to be transferred to you via NEFT to your bank account. You may opt to share your contact book information to easily navigate the app as you wish to invite your personal network to become a part of the KidEx Website & App system. Such information is kept strictly confidential. KidEx also collects your other personal details including but not limited to your feedback, suggestions, views, comments, etc. that may be shared/volunteered by you on our discussion forums or other pages which you may access or visit on our Website & App. Such information being in the public domain is available for access for all our Website’s users and visitors. In this regard, you are advised to exercise discretion before you make such details public, as such information may be vulnerable to mis-use and can be easily misused. KidEx in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such information shared by you, by any third party or any party not known to KidEx.

For KidEx to recognize you as a registered member, you must login with your login credentials. Your login credentials are never shared by KidEx with anybody within or outside of KidEx.

All other information exchanged by you with KidEx in the form of written communication, responses to emails, feedback required from you, participation in discussions, etc. shall be deemed to be confidential and shall be owned by KidEx and shall be available for the exclusive use of KidEx. Our Website & app does not collect information about you unless you specifically and knowingly provide it. KidEx DOES NOT trade or sell your information in any manner, except as specified herein, or if express consent is sought from you.

Information and content you provide. We collect the content and other information you provide when you use our products, including when you sign up for an account, create or share content. This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created. It can also include what you see through features we provide, such as camera, so we can do things like give you tips on using camera formats.

Networks and connections. We collect information about the people, kids, hashtags you are connected to and how you interact with them across our products, such as people you share content with the most or circles you are part of.

Your usage. We collect information about how you use our products, the features you use; the actions you take; the people or accounts you share content with; and the time, frequency and duration of your activities.

Things others do and information they provide about you. We also receive content that other people provide about you when they use our products.

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Non-Personal Information

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You agree that KidEx may gather usage statistics and usage data from your use of our Website & App to evaluate your use of our products/services, to improve our products/services, Website & App content and to ensure that you are complying with the terms of the applicable agreements between you and KidEx. The statistics and data collected may or may not be aggregated. These statistics contain no information that can distinctly identify you.

We may in future also share this information with third party service providers or third party advertisers to measure the overall effectiveness of our online advertising, content, programming and for other bonafide purpose as we may desire. By usage of our Website & App you expressly permit KidEx to access such information for one or more purposes deemed fit by KidEx.

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Information from Third Parties

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We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

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We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.

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Cookies

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Similar to other commercial web sites, our Website & App utilizes standard technology called "Cookies" and Web server logs to collect information about how our Website & App is used. Cookies are small pieces of information that are stored by your browser on your computer's or smartphone’s hard drive. Cookies are only read by the server that places them, and are unable to inter alia run programs on your computer or smartphone, plant viruses or harvest your personal information. Cookies allow Web servers to recognize your computer or smartphone each time you return to our Website & App including the date and time of visits, the pages viewed, time spent at our Website & App, and the Websites & Apps visited just before and just after our Website, verify your registration or password information (in case of registered users) during a particular session so that you do not have to input your password multiple times as you navigate the site and suggest products or services that may interest you. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

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Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. KidEx understands and supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking KidEx cookies may disable certain features on our Website & App and may make it impossible for you to use certain services available on our Website & App.

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Session Data

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We automatically log generic information about your computer's & smartphone’s connection to the Internet, which we call "session data", that is anonymous and not linked to any personal information. Session data consists of information such as the IP address, operating system, type of browser software being used by you and the activities conducted by you on our Website & App. An IP address is a number that lets electronic devices like computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze things such as the items visitors are likely to click on most, the manner in which visitors click preferences on our Website & App, number of visitors surfing to various pages on the site, time spent by the visitors on our Website & App and frequency of their visit. It also helps us diagnose problems with our servers and lets us administer our systems better. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.

 

Other

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We may from time to time add or enhance products/services available on our Website & App. To the extent these products/services are provided to and used by you, we will use the information you provide in this regard to facilitate the products/service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store and publish such information to assist us in making the Website & App better and easier to use.

 

Promotional Initiatives

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KidEx’s presence on social networking websites including but not limited to LinkedIn, Facebook, Twitter, Youtube, Google Plus, etc. is only a promotional initiative to invite registrations and participation of prospective customers located in different parts of the country. The domain links contained therein may either direct you to our Website & App or request your participation by way of feedback, suggestions. KidEx in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of your feedback, suggestions, views, etc. on any of the aforementioned networking websites or blogs, by any third party whether or not known to KidEx.

 

How does KidEx protect my Personal Information?

 

KidEx is committed to protecting the privacy and the confidentiality of your personal information. Whenever KidEx obtains personal information from you, our Website & App uses commercially reasonable efforts and general industry standards to protect it from any unauthorized access or disclosure. Save as otherwise provided herein, access to your personal information is limited to KidEx’s personnel and such authorized third parties who may host your data on our behalf or may assist us in providing the products and services requested by you. KidEx uses its best endeavours to maintain physical, electronic and procedural safeguards that aim to protect your information against loss, misuse, damage, modification, and unauthorized access or disclosure. However, KidEx assumes no liability whatsoever for any disclosure of personal information due to unauthorized third party access or other acts of third parties, or any other acts or omissions beyond reasonable control of KidEx.

 

Does KidEx secure the content posted by its users?

 

The content that you store, post, or transmit on or through our Website & App, such as forum postings, your profile page, the images you upload to our Website & App, may be accessed by other users (registered or unregistered), including people that you do not know depending on your choices regard sharing of such content. The purpose of making such content available to your defined target users is to enhance your overall experience and to provide you a platform where users meet and interact on a one to one basis. However, the content/images that you post/share on our Website & App may be prone to mis-use by a party not known to you. KidEx in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such content, by any third party or any party not known to KidEx. We suggest that you exercise care and caution in communicating with other users and only disclose your information to other users that you know to be trustworthy. You should not assume that your content will be kept private.

 

How does KidEx use the information that it collects?

 

We use the information we have (subject to choices you make) as described below and to provide and support the products and related services. Here's how:

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Provide, personalize and improve our products.

We use the information we have to deliver our products, including to personalize features and content. To create personalized products that are unique and relevant to you, we use your connections; how you use and interact with our products; and the people you're connected to.

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Product research and development.

We use the information we have to develop, test and improve our products, including by conducting surveys and research, and testing and troubleshooting new products and features.

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Promote safety, integrity and security.

We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our products, and promote safety and security on and off of our Products.

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Communicate with you.

We use the information we have to send you marketing communications, communicate with you about our Products, and let you know about our policies and terms. We also use your information to respond to you when you contact us.

 

Research and innovate for social good.

We use the information we have (including from research partners we collaborate with) to conduct and support research and innovation on topics of general welfare, child development, health and well-being.

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Your information may be used by us and/or authorized third parties/service partners to support your interaction with us and to provide you our Services and products that we offer. By submitting your personal information to KidEx, you expressly acknowledge and consent to KidEx to use such information and to process the same in a manner deemed fit by KidEx. This may involve conducting data analysis, research based on reviews about deals, transfer of your information to third party experts for the purpose of outsourcing services offered to you by KidEx, etc.

 

How is this information shared?

 

Your information is shared with others in the following ways:

 

Sharing on our Products.
People and accounts you share and communicate with when you share using our products, you choose the audience for what you share. Your chosen network for content can see your action. Public information can be seen by anyone, on or off our products.

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Content others share or reshare about you.
You should consider who you choose to share with, because people who can see your activity on our products can choose to share it with others on and off our Products, including people and businesses outside the audience you shared with.
People can also use our products to create and share content about you with the audience they choose. For example, people can share a photo of you. If you are uncomfortable with what others have shared about you on our products, you can report to us at info@kid-ex.com.

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New owner.

If the ownership or control of all or part of our products or their assets changes, we may transfer your information to the new owner.

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Researchers and academics.
We also provide information and content to research partners and academics to conduct research that advances scholarship and innovation that support our business or mission, and enhance discovery and innovation on topics of general welfare, child development, public interest, health and well-being.

 

How is this information stored?

 

We provide you with the ability to access, rectify, port and erase your data. You can inform us on info@kid-ex.com to delete your account or account related selective information.

We store data until it is no longer necessary to provide our services and products, or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.

When you delete your account, we delete things you have posted, such as your photos, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted.

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How does KidEx address children's privacy?

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KidEx requires the visitor to disclose their DOB while creating the profile. Creating of profile is important to use Website & App features. If visitor is below 18 years of age, visitor is required to link a guardian to the account for access. Guardian has access to activity by the child on the Website/App. If you are the parent or guardian of a child under 18 years of age and believe that they have disclosed personal information to us which needs to be deleted/edited, please contact us at info@kid-ex.com so that we may take immediate steps to delete/edit the child's information.

 

I have more questions about privacy policy.

 

You may reach out to our Grievance & Customer Communications manager (B. Anitha) atinfo@kid-ex.com or mail at: 3rd floor, Plot 108, Sector 44, Gurgaon, Haryana, India. The Grievance & Customer Communications manager & her team will address your questions/complaints, suggestions.

 

Will KidEx change privacy policy in the future?

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This policy provides a general statement of the ways in which KidEx aims to protect your personal information. You may, however, in connection with specific products or services offered by KidEx, be provided with privacy policies or statements that substitute or supplement this policy. The terms and conditions of this policy may be changed from time to time, without your consent (express or implied) to reflect changes in our practices concerning the collection and use of your personal information. The revised policy will be effective immediately upon posting to our web site unless otherwise mentioned. This version of the policy is effective from August, 2022. You shall be bound by the revised Privacy Policy and it is your sole responsibility to check the same from time to time. You acknowledge that no knowledge of the revised Privacy Policy shall be a defence in any proceedings with regard to the Privacy Policy.

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